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Quick and straightforward answers to all your questions.

Your contact details

Salutation
First name *
Surname *
Name of company
Address
ZIP
City
Country
Phone
Email *
Repeat email *
Date of birth

Topic
Category
Category
Category
Your inquiry
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Your purchase

Where did you purchase the product?
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
Name and address of the retailer
Date of purchase
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Item
Item & description of fault

Item number or product description
Quantity
Description of complaint
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